December 7, 2011 Oakland, CA -- The Better Business Bureau is issuing a second urgent SCAM alert cautioning businesses and consumers about an email that looks like it is from the BBB, with the subject line “Complaint from your customers.”
This e-mail is fraudulent; ignore its contents and delete it immediately.
If you have already clicked on a link in the e-mail, run a full virus scan of your computer.
The e-mails have return addresses that the BBB does not use and are signed with the address of the Council of Better Business Bureaus, the national office of the BBB system. The e-mail contains a link to a non-BBB web site. DO NOT click on the link.
BBB is working with law enforcement to determine its source and stop the fraudulent campaign.
If you receive this email, please forward it to phishing@council.bbb.org.
View a copy of the phishing email
To verify the legitimacy of BBB complaints, contact Better Business Bureau locally. Consumers or businesses who have received the fraudulent emails are asked to report them to bbb.org/scam/report-a-scam.
About the BBB
The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Reliability ReportsTM on businesses and BBB Wise Giving ReportsTM on charities, and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada. Please visit www.goldengate.bbb.org for more information.